Distance Sales Agreement

1. Parties

1.1. The Service Provider (Seller) is the legal entity identified below:

1.2. The Buyer is the dental laboratory business (legal entity or sole proprietorship) that registers on the LabNora panel and purchases a paid subscription. The Buyer's trade name, tax office and tax identification number, address, e-mail address and telephone number are the details it entered into the panel at registration and that are recorded in the system at the time of approval. These details form an integral part of this Agreement and the Buyer is responsible for their accuracy.

1.3. The Service Provider and the Buyer are referred to jointly as the "Parties" and individually as a "Party".

1.4. The Buyer declares and accepts that it acts within the scope of its commercial and professional activity, that it holds merchant status, and that it is not a consumer. LabNora subscriptions are not sold to natural persons acting as consumers.

• Product and platform: LabNora - app.labnora.com

2. Subject and Scope of the Agreement

2.1. The subject of the Agreement is the Buyer's acquisition of a right of access to the LabNora software under a given subscription package, and the determination of the mutual rights and obligations regarding the fee, its payment, renewal and termination.

2.2. The performance sold is a software service provided in the form of a monthly subscription. The scope of the selected package, its user and record limits, and the applicable fee are displayed to the Buyer in the panel at the moment of purchase.

2.3. Clinics and dentists use LabNora free of charge; no subscription, package or usage fee whatsoever is collected from them. Clinics and dentists are not parties to this Agreement; their use of the platform is subject to a separate Membership and Service Use Agreement.

2.4. As the Buyer is a merchant, Law No. 6502 and the Regulation on Distance Contracts do not apply to this Agreement, and the Buyer has no right of withdrawal arising from that legislation. Moreover, since the service is a digital service performed instantly in the electronic environment, it would in any event fall within the withdrawal-right exceptions set out in the Regulation on Distance Contracts even if the transaction were treated as a consumer transaction.

2.5. This Agreement applies together with the Membership and Service Use Agreement, the Personal Data Protection (KVKK) Information Notice and the Privacy Policy. In the event of a conflict between these documents on matters of payment, subscription term, renewal and termination, this Agreement prevails.

3. Nature of the Service and Manner of Performance

3.1. The service is a cloud-based software service accessed over the internet. There is no sale of any physical product; there is no shipping, dispatch or physical delivery. Accordingly, the Agreement contains no delivery date, place of delivery, shipping fee or carrier information.

3.2. The service is performed immediately and electronically upon activation of the relevant package in the Buyer's account following approval of the payment by the payment institution. The moment of performance is the moment the package is activated.

3.3. The principal functions within the scope of the service are order management, production and workflow tracking, service catalog management, account and finance tracking, reporting, and user and permission management. The current list of functions and their distribution across packages is published in the panel.

3.4. To use the service, the Buyer must have an internet connection and an up-to-date web browser. Providing the device, operating system, browser and internet connection, and any problems arising from them, are the Buyer's responsibility.

3.5. The Service Provider endeavours to announce planned maintenance a reasonable time in advance through the panel or by e-mail. Availability (SLA) level and maintenance window committed by the Service Provider:. If no such commitment is to be given, this must be stated expressly.

3.6. The Service Provider may change the interface and functions in order to improve the service. If a function within the subscription is materially restricted or removed, the Buyer will be notified in advance and may cancel its subscription pursuant to Article 7.

4. Fee and Payment

4.1. Subscription fees are announced in the panel and on the pricing page Exclusive of value added tax (vat). The announced amount is not the final amount payable by the Buyer.

4.2. At the moment of collection, VAT at the rate then in force is added to the announced fee and the VAT-inclusive total is charged to the Buyer. The payment screen shows the Buyer the fee excluding VAT, the VAT amount and the total to be charged. If the VAT rate changes as a result of a change in legislation, the new rate applies; this does not constitute a price change within the meaning of Article 10.

4.3. Payment is made solely by credit card and solely through iyzico, a payment institution operating under Law No. 6493. Wire transfer, EFT, cash and cash-on-delivery methods are not accepted.

4.4. Card details are not transmitted to the service provider. The card number, expiry date and security code are entered on iyzico's own payment page; that data never reaches the Service Provider's servers and is not seen, processed or stored by the Service Provider. Card data is stored exclusively at iyzico. Only the masked last four digits of the card, the card type and the card-storage key (token) generated by iyzico are transmitted to the Service Provider.

4.5. No fee is charged under any other heading beyond the subscription fee. Exchange-rate differences, commissions, cross-border transaction fees and similar charges applied by the Buyer's bank or card issuer are borne by the Buyer.

4.6. Free trial package: before moving to a paid subscription, the Buyer may use the service free of charge for days. No fee whatsoever is collected during the trial period.

4.7. The price list and the currency of collection are published in the panel.

5. Subscription Term and Automatic Renewal

5.1. The subscription period is 1 (one) month. The period begins on the date the first payment is approved.

5.2. The subscription renews automatically for the same period at the end of each period. No separate approval is sought from the Buyer for renewal; for renewal not to occur, the Buyer must cancel pursuant to Article 7.

5.3. The collection day is the end date of the current period. The renewal fee is charged to the Buyer's stored card on that day and the new period begins the same day. If the corresponding day does not exist in the relevant month, collection is made on the last day of that month.

5.4. Before each renewal, a reminder e-mail is sent to the Buyer's registered e-mail address. The reminder is sent at least days before the renewal date and contains at least the following: the renewal date, the package name, the fee excluding VAT, the VAT-inclusive total to be charged, and a panel link where cancellation can be carried out.

5.5.

5.6. The Buyer is obliged to keep the e-mail address recorded in the panel up to date. Failure of a reminder e-mail that has been sent to reach the Buyer does not affect the validity of automatic renewal.

6. Stored Card and Payment Mandate

6.1. The first subscription payment is carried out with the card scheme's 3D Secure authentication.

6.2. During the first payment, the Buyer gives a standing payment mandate for its card to be stored at iyzico and for the fees of subsequent subscription periods to be charged to that card. This mandate forms an integral part of this Agreement and of automatic renewal.

6.3. Collections for subsequent periods are made on the basis of that mandate and the 3D Secure step may not be applied each time.

6.4. The Buyer may withdraw the payment mandate in a single step and without giving reasons through the panel, and may delete or replace its stored card. Withdrawal of the payment mandate does not by itself constitute cancellation of the subscription; Article 7 applies to cancellation. If the mandate has been withdrawn or the stored card deleted, collection cannot be made at the end of the period and Article 8 applies.

6.5. If the stored card expires, has insufficient limit or is cancelled, the Buyer is obliged to register a new card. If no new card is registered, Article 8 applies.

6.6. The Buyer declares that it owns the card it uses or is authorised to use it. In chargeback claims based on alleged unauthorised use, the Service Provider reserves the right to submit its transaction and access records to the payment institution.

7. Cancellation and Termination

7.1. The Buyer may cancel its subscription In a single step and without giving reasons through the panel. No telephone call, e-mail correspondence, wet-signed petition or any other additional step is required for cancellation. Cancellation may not be made subject to a process more difficult than purchase.

7.2. Cancellation takes effect at the end of the current period. The Buyer continues to benefit from the service until the end of the period; at the end of the period automatic renewal stops and no further collection is made.

7.3. In the event of cancellation the fee for the current period is not refunded; in return, the service is provided in full until the end of the period already paid for.

7.4. The Buyer may revoke its cancellation request through the panel before the end of the period; in that case the subscription continues without interruption.

7.5. If the Buyer breaches this Agreement or the Membership and Service Use Agreement, the Service Provider may terminate the Agreement after granting a period of days for the breach to be remedied. Where just cause exists, such as use contrary to legislation or endangering system security or other users' data, the Service Provider has the right to terminate immediately without granting any period.

7.6. Whatever the reason for the subscription ending, read-only access to the panel is provided for days from the date of termination so that the Buyer can export its data. After that period, Articles 8 and 11 apply.

8. Failed Collection, Suspension and Protection of Data

8.1. If a renewal collection fails, the Buyer is informed immediately by e-mail and by an in-panel notification stating the reason for the failure and the action required.

8.2. Collection is retried at intervals of days, up to a maximum of attempts. The Buyer is informed before and after each attempt.

8.3. If the attempts are unsuccessful, the service is suspended once days have passed from the first failed attempt. Suspension means that user logins and access to the modules are restricted.

8.4. Suspension is not deletion of data. No data belonging to the Buyer or processed on the Buyer's behalf (including orders, patient and dentist records, account and finance records, uploaded files and reports) IS DELETED because of suspension; the data continues to be stored in full and unaltered.

8.5. Upon completion of payment, the service is reopened without delay and the Buyer continues to access its data without any loss. Requests to export data are honoured during the suspension period.

8.6. Buyer data is deleted only in the following cases: (a) upon the Buyer's express request; (b) upon expiry of the maximum retention period prescribed by legislation; (c) where the suspension has continued uninterrupted for days and written notice has been sent to the Buyer's registered e-mail address at least days before the deletion.

8.7.

8.8.

9. Invoicing

9.1. An invoice is issued in the Buyer's name for every successful collection.

9.2. The invoice is issued electronically in accordance with the tax legislation in force (as an e-invoice if the Buyer is an e-invoice taxpayer, otherwise as an e-archive invoice). No paper invoice is additionally sent.

9.3. The invoice is issued on the basis of the trade name, tax identification number or national identity number, tax office and address details recorded in the Buyer's panel. The accuracy and currency of that information is the Buyer's responsibility; the Service Provider cannot be held liable for tax consequences arising from incorrect information.

9.4. The invoice is sent to the Buyer's registered e-mail address and can be downloaded from the panel at any time.

9.5. The Buyer shall raise any objection to the content of an invoice within days of receiving it.

10. Price Changes

10.1. The Service Provider may change subscription fees. Any change is communicated to the Buyer AT LEAST 30 (THIRTY) DAYS BEFORE its effective date, by notice sent to the Buyer's registered e-mail address and by an in-panel announcement. The notice states clearly the old fee, the new fee and the date on which the new fee will first apply.

10.2. The new fee applies from the first renewal period falling after the thirty-day notice period has elapsed. The old fee applies to any renewal occurring before that period has elapsed.

10.3. A Buyer that does not accept the new fee may cancel its subscription pursuant to Article 7 before the effective date. In that case the current period is completed at the old fee and the new fee is not collected under any circumstances. If the Buyer does not cancel within the notice period and the subscription renews, this is deemed acceptance of the new fee.

10.4. A change in the VAT rate resulting from a change in legislation is not a price change and is not subject to the thirty-day notice rule; the new rate applies to the first collection made after it enters into force.

11. Confidentiality and Protection of Personal Data (KVKK)

11.1. The Parties undertake to comply with their obligations under the Law No. 6698 on the Protection of Personal Data and the related legislation.

11.2. Data processing roles are separated along two axes: (a) the Service Provider is the data controller for the account, contact, session and security records of the Buyer's users; (b) the Buyer is the data controller and the Service Provider is the data processor for the patient, dentist and clinic data that the Buyer enters into the platform.

11.3. In the payment process, the Buyer's name, trade name, e-mail address, invoicing details and the transaction amount are transferred to the payment institution iyzico for the purpose of executing the payment. Card data is not processed by the Service Provider; iyzico is responsible for that data under its own information notice.

11.4. Hosting infrastructure and the country in which the data centre is located:. If the servers are located abroad, an appropriate legal mechanism for cross-border transfer (standard contract, undertaking, or binding corporate rules) must be put in place under Article 9 of Law No. 6698, and the information notice must be updated accordingly.

11.5. The purposes and legal grounds for processing personal data, the retention periods and the rights of data subjects are explained in detail in the KVKK Information Notice and the Privacy Policy published in the panel.

11.6. The Parties undertake not to share with third parties any trade secrets or confidential information learned under the Agreement. This obligation survives termination of the Agreement.

11.7. If the Service Provider detects a data breach affecting the Buyer's data, it will inform the Buyer without delay and make the notifications required by legislation.

12. Dispute Resolution and Competent Court

12.1. This Agreement is governed by Turkish law.

12.2. The Parties shall first seek to resolve disputes in good faith through mutual discussion.

12.3. As the Parties are merchants, recourse to a mediator before filing suit is a procedural precondition for claims for receivables and compensation whose subject matter is the payment of a sum of money.

12.4. The Courts and Enforcement Offices of have exclusive jurisdiction over disputes arising from this Agreement. As the Parties are merchants, this jurisdiction agreement is valid.

12.5. The Parties accept that the Service Provider's system and log records, in-panel notifications, e-mail correspondence and the payment institution's records constitute conclusive evidence in any dispute.

12.6. As the Buyer is a merchant, the provisions concerning consumer arbitration committees and consumer courts do not apply to this Agreement. If a buyer is nevertheless deemed a consumer in a particular case, the mandatory provisions of consumer legislation are reserved.

13. Entry into Force

13.1. This Agreement consists of 13 (thirteen) articles; it is formed and enters into force at the same moment, when the Buyer reads and approves the text electronically.

13.2. The date, time, IP address and the version of the text approved by the Buyer are recorded by the Service Provider and retained as evidence.

13.3. A copy of the Agreement is kept permanently accessible in the Buyer's panel and is sent to the registered e-mail address upon request.

13.4. The Service Provider may update the text of the Agreement. The current text is published in the panel stating its effective date; for existing subscribers, the new text applies from the first renewal period following that effective date.

13.5. The Turkish text of the Agreement is the authoritative version. The English and other language versions are translations provided for information only; in the event of any conflict, the Turkish text prevails.

13.6. Last updated: 4 September 2026. Effective date:.

13.7. It must not be brought into force or presented for Buyer approval before the fields are filled in and the articles marked are confirmed.