Support

An account is required

LabNora is a business application: to use it, your laboratory or clinic must have a LabNora account. There is no anonymous mode.

• Laboratories can sign up from the “Are you a laboratory? Sign up” link in the app. Registrations are approved manually, usually within one business day, and we notify you by e-mail.
• Clinics and doctors receive their account from the laboratory they work with. If you have an invitation e-mail, use the “I have an invite” link in the app and paste the link or code.
• Laboratory staff accounts are created by the laboratory’s administrator from the Users screen.

I cannot sign in

There are three common reasons, each with a different fix:

• “Your laboratory has not been approved yet” — your registration was received but is awaiting approval. We e-mail you once it is done.
• If you do not remember your password, use “Forgot my password” on the sign-in screen.
• If your laboratory uses the location lock, you can only sign in from the workplace. A laboratory administrator can turn this off from the Profile screen.

I am not receiving notifications

The in-app notification inbox always fills. Push alerts on the phone screen are being rolled out gradually and are not active in this release. You will see status changes when you open the app.

I want to delete my account

You can delete your account inside the app: Menu → Profile → “Delete My Account” at the bottom of the page. Before deleting, the screen shows which records will remain and why.

If you are the only administrator of your business, deleting your account also closes the business record. In that case the app files a closure request on your behalf and we complete it.

Your identifying data (e-mail, phone, national ID number) is erased. Orders and financial records remain because of commercial and medical retention obligations; only the trace of who did the work is preserved.

Your data and privacy

Patient data is processed under Turkish data protection law (KVKK). Our privacy policy explains in detail which data is processed, why, where it is stored and what your rights are.